Bedding & Living Kit for Korea University Dorm

At LIVING KO, we strive to ensure your first night in Korea is as comfortable as possible. Please review our policy regarding cancellations, returns, and exchanges.

1. Cancellation Before Shipment (100% Refund)

• No-Questions-Asked: You may cancel your order for any reason before the product has been shipped.
• Full Refund: You will receive a 100% refund of the total amount paid.
• Note: Once the tracking number is generated or the package has left our warehouse, the "After Shipment" policy will apply.

2. Returns & Exchanges After Shipment

• Eligibility: You may request a return or exchange within 7 days of receiving your product.
• Condition: Items must be unopened, unused, unwashed, and in their original packaging.
• Shipping Fees: For "change-of-mind" returns or exchanges, the customer is responsible for the round-trip shipping costs.

3. Non-Refundable Conditions

Due to hygiene and safety standards for bedding and personal items, we cannot accept returns or exchanges if:

• The package has been opened, used, or washed.
• Any components or gifts included in the package are missing or damaged.
• The request is based on personal preference (e.g., color, texture, or weight) after opening.
• The return is due to minor delays in delivery or personal schedule changes.

4. Defective or Incorrect Items

• If you receive a damaged or incorrect item, please contact us at [Insert CS Email/Channel] with photos within 24 hours of receipt.
• After confirmation, LIVING KO will arrange a free replacement or a full refund, covering all associated shipping costs.

5. Refund Procedure

• Processing: Once a refund is approved, we will process the cancellation through our payment provider immediately.
• Timeline: It typically takes 3 to 5 business days for the funds to be credited back to your original payment method, depending on your card issuer’s policies.

Questions?
If you have any questions regarding your order, please contact our support team.

• Email: cs@livingko.com

At LIVING KO, we ensure that your essential items are ready the moment you arrive. Our delivery system is uniquely synchronized with university move-in schedules to provide a seamless "First-Night Ready" experience.

1. Synchronized Move-in Delivery

• Timing: Your LIVING KO KIT will be delivered to your dormitory according to the official move-in date provided by your university or selected during checkout.
• Pre-arrival Placement: In many cases, we coordinate with the university to ensure your kit is waiting for you even before you check in.

2. Specialized On-Campus Delivery

Unlike standard courier services, we collaborate directly with the International Office or Dormitory Management of each university to provide the most reliable delivery method for your specific campus.

Depending on your university’s protocol, your kit may be delivered via:

• Designated Storage Areas: Pick up your kit at the dormitory lobby, administrative office, or a specified storage room.
• Unmanned Delivery Lockers: Secured in the university’s parcel locker system.
• Room Delivery (In-room/Doorfront): In coordination with student councils or buddies, your kit may be placed directly in front of or inside your room before you arrive.
• On-site Pickup Booths: Direct pickup from a LIVING KO booth during peak move-in days.

3. How to Receive Your Kit

Because delivery methods vary by campus, please refer to the "How to Receive" section on the specific product page for your university. Detailed instructions and locations will be provided there.

4. Important Requirements for Accurate Delivery

To ensure your kit reaches you without delay, please provide the following information accurately during checkout:

• Full Name (as registered with the university)
• University Name & Specific Dormitory Name
• Student ID Number (if applicable)
• Local Contact Information (if available)

5. Tracking Your Order

While we operate specialized campus logistics, you will receive a notification via email once your delivery is completed or ready for pickup at the designated location.

Questions about your campus delivery?
If you are unsure where to pick up your kit, please contact our support team:

• Email: cs@livingko.com